Tuesday 19 March 2019

A scam you should not ignore

If you get a text like this:

FreeMsg: Reminder. You are subscribed to MobiPlanet for £4.50 every 7 days from UME until you text STOP MPL to 83463. HELP? 03300535858 help@umelimited.com

you should NOT ignore it. 

It is a scam, but this text message is the only one you may get before they start taking £4.50 a week from your phone account. 

DON'T delete it - it's the only record you've got and the only one you're likely to get with the cancellation details.

DO text STOP MPL 83463 if you can - but your phone may block it.

If it does, phone 03300535858 to unsubscribe. 

CHECK your phone account to see whether any payments have been taken.  If they have, you may be able to get a refund.

There's more information about this scam on the giffgaff support forum at https://community.giffgaff.com/t5/Help-Support/Mobiplanet/td-p/21110562

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