Council launches COVID-19 microsite to ease stress of accessing information
A council in Gloucestershire has gone a step further in making vital
COVID-19 advice and support as accessible as possible, by creating a
microsite.
Recognising the importance of making information easy to access, Tewkesbury Borough Council created its microsite so everything related to COVID-19 is in one place, and not sitting among general council information.
The microsite, which can be accessed via the council's main site, can also be found directly via: www.covid19.tewkesbury.gov.uk
As part of its commitment to putting its customers first, the borough council has also introduced a whole host of COVID-19-related online forms, so that customers can apply for grants and access support at a time that suits them. Forms include applications for business rates relief, business grants, retail discounts and community grants.
Utilising low-cost, user-friendly and accessible technology is something the council is already really good at, and it currently runs its main website using a platform costing around £150 per year.
Tewkesbury Borough Council’s Lead Member for Customer Focus Cllr Mike Dean said: “It very quickly became clear that we had a lot of information to get out to our residents and businesses. The front page of our website was becoming difficult to navigate, and we wanted to ensure our customers could access what they needed to know quickly and without frustration. Luckily, we have invested in our digital resource and have the skills in-house to create low-cost microsites and online forms. This is an extremely stressful and upsetting time for many people, and we want to ensure we make our customers’ lives as easy as possible, and hopefully our new microsite does just that.”
Recognising the importance of making information easy to access, Tewkesbury Borough Council created its microsite so everything related to COVID-19 is in one place, and not sitting among general council information.
The microsite, which can be accessed via the council's main site, can also be found directly via: www.covid19.tewkesbury.gov.uk
As part of its commitment to putting its customers first, the borough council has also introduced a whole host of COVID-19-related online forms, so that customers can apply for grants and access support at a time that suits them. Forms include applications for business rates relief, business grants, retail discounts and community grants.
Utilising low-cost, user-friendly and accessible technology is something the council is already really good at, and it currently runs its main website using a platform costing around £150 per year.
Tewkesbury Borough Council’s Lead Member for Customer Focus Cllr Mike Dean said: “It very quickly became clear that we had a lot of information to get out to our residents and businesses. The front page of our website was becoming difficult to navigate, and we wanted to ensure our customers could access what they needed to know quickly and without frustration. Luckily, we have invested in our digital resource and have the skills in-house to create low-cost microsites and online forms. This is an extremely stressful and upsetting time for many people, and we want to ensure we make our customers’ lives as easy as possible, and hopefully our new microsite does just that.”
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