Victims tricked into sending money to scammers will soon have new rights and better protection.
Banks receiving fraudulent transfers will be forced to deal with complaints if victims believe the bank didn’t do enough to prevent it. Plans will also allow victims to escalate their complaint to the Financial Ombudsman Service, which has the power to make a ruling and resolve the dispute.
This is great news – victims have told us it can be a real struggle to get their complaints heard and find out what happened to their missing cash.
Do you think banks should do more to stop processing fraudulent transactions?
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